Table of Contents
Booking Form Not Showing on the Page #
- Make sure the LatePoint plugin is active under WordPress > Plugins.
- Clear your site cache (Apex managed panel + any caching plugin).
- If using a shortcode, confirm it is in a Shortcode block, not a Paragraph block.
Clients Not Receiving Confirmation Emails #
- Check your spam/junk folder first.
- Go to LatePoint > Notifications and confirm the confirmation email is enabled.
- Your site’s default WordPress mailer may be unreliable — contact Apex support to set up SMTP email delivery.
Appointments Not Appearing on Google Calendar #
- Go to LatePoint > Settings > Integrations > Google Calendar and reconnect your account.
- Confirm the Google Calendar API is enabled in your Google Cloud Console.
- Check that the correct calendar is selected in the sync settings.
Payment Not Processing #
- Go to LatePoint > Settings > Payments and confirm your Stripe or PayPal connection is active.
- In Stripe Dashboard, check if the payment shows as failed and review the failure reason.
- Confirm the service has a price set (a $0 service bypasses payment).
Time Slots Showing as Unavailable #
- Go to LatePoint > Agents > [Agent] > Work Schedules and confirm the correct hours are set.
- Check for any Special Days or Blocks covering the date.
- Make sure Minimum Time Before Booking in Settings is not blocking near-future slots.
Double Bookings Occurring #
- Go to LatePoint > Settings > Booking and confirm Prevent Double Bookings is enabled.
- If using multiple agents, make sure each agent’s schedule is set correctly.
Need more help? Open a support ticket at apexmanagedhosting.com — our team is available 24/7.
