How to Set Up Automated Email Reminders in LatePoint

LatePoint sends automatic emails at key moments — booking confirmation, reminders, cancellations, and more. You can fully customize each one.

Viewing Notification Templates #

1. Go to LatePoint > Notifications.
2. You will see a list of all automated emails (e.g., “New Booking — Customer”, “Reminder — Customer”, “Cancellation — Agent”).

Editing a Notification #

1. Click on any notification to edit it.
2. Customize the Subject and Body using merge tags (e.g., {{customer_first_name}}, {{service_name}}, {{appointment_date}}).
3. Click Save.

Setting Up a Reminder Email #

1. Find the Reminder notification for customers.
2. Set when it sends — e.g., 24 hours before the appointment.
3. Customize the message and save.
4. You can add multiple reminders (e.g., 24 hours and 1 hour before).

Sending from Your Own Email Address #

By default, notifications send from WordPress’s default mailer. For reliable delivery, use an SMTP plugin (e.g., WP Mail SMTP) or contact Apex support — we can configure transactional email delivery for your site.