Managed hosting is mostly a set of decisions somebody has to make for you and then keep making. Here is what we decided, and what we do about it every week.
WHAT YOU ARE ACTUALLY BUYING
Three things, done properly
Maintenance
Plugin and core updates are applied by us and checked afterwards. It is included in the plan price, not an add-on priced per site.
- Updates applied and verified
- Rollback if something breaks
- No per-site update fee
Recovery
Automated backups plus a staging copy you can break safely. The point of a backup is the restore, so restoring is self-service.
- Automated backups
- One-click staging
- Restore without a ticket
Placement
You choose which of 44 locations your site runs in, and your static content is cached at 28 edge locations on top of that.
- 44 origin locations
- 28 edge locations included
- Region confirmed in writing
WHY WE DO THE UPDATES
Plugins are where sites get breached
Not the server. Not WordPress core. The add-ons.
91%
of the WordPress vulnerabilities catalogued in 2026 were in plugins, according to Patchstack’s annual review.
Source: patchstack.com
$0
extra to have us keep them patched. Hosts that treat managed updates as a paid add-on charge per site, per month, on top of hosting.
A person
checks the site after an update lands. An automated updater that breaks a checkout at 2am and tells nobody is not a managed service.
AVAILABILITY
Two numbers, and why they differ
99.9% guaranteed, on infrastructure engineered for 99.999%.
The engineering target describes the build: redundant hardware, more than one availability zone inside a location, automated failover. The guarantee is the number we will sign. Publishing five nines as a promise and then listing the exceptions in the small print is a sales tactic, not a commitment, and we would rather not.
What is behind that
- Redundant hardware, no single machine your site depends on
- Multiple availability zones inside each location
- Automated failover rather than a manual rebuild
- Monitoring that pages a human, not just a dashboard
- Isolated environments — other customers' load is not your problem
WHEN YOU OUTGROW A PLAN
The same platform, three ways to buy it
Growing does not mean migrating to a different company.
Managed WordPress
Five plans, $29 to $249 a month.
Shared platform, isolated environment. You never touch a server.
Cloud servers
Four sizes, $89 to $449 a month.
Dedicated resources for heavier or non-WordPress workloads, still fully managed.
Private cloud
Quoted to the requirement.
Single-tenant infrastructure when isolation or placement has to be contractual.
STRAIGHT ANSWERS
Questions we get from technical buyers
Do I get to choose where my site is hosted?
Yes, on every plan. There are 44 locations across 29 countries and six continents, and you can pick any of them. If a contract or regulator requires the data to stay in a particular jurisdiction, we will confirm the placement in writing. The full list is on our data centers page.
Who applies plugin updates, and when?
We do, and the site is checked afterwards. If an update breaks something we roll it back. This is included in the plan price. It is worth asking any host you are comparing whether managed updates are included or billed per site per month — the answer varies more than you would expect.
Why are plugin updates such a big deal?
Because that is where the risk is concentrated. Patchstack's review of 2026 found that 91% of catalogued WordPress vulnerabilities were in plugins rather than in core or the server. Patching them promptly is most of practical WordPress security.
Is the uptime figure 99.9% or 99.999%?
99.9% is what we guarantee and what goes in the agreement. 99.999% describes how the underlying infrastructure is engineered. We keep those two separate deliberately rather than advertising the engineering target as a promise.
Do I get a staging site?
Yes, on every managed WordPress plan, and you can push to it and restore from backup yourself without opening a ticket.
Can I run something other than WordPress?
On a cloud server, yes. The managed WordPress plans are tuned specifically for WordPress; the server plans are general-purpose and still managed by us.
What happens if I outgrow my plan?
You move up within the same platform. Going from a managed plan to a cloud server or to private cloud is a migration we run for you, not a change of provider.
Want the detail in front of your own engineer?
Send us the requirement — region, workload, compliance constraint — and we will answer in specifics rather than adjectives.
Or start from the price list.