We want you to be fully confident in your choice of Apex Managed Hosting. Every new hosting plan is backed by a 30-day money-back guarantee.
Eligibility #
The 30-day money-back guarantee applies to your first hosting purchase on a new account:
- Your refund request must be submitted within 30 calendar days of your original purchase date.
- The guarantee applies to hosting plan fees only — it does not apply to renewals past the initial 30-day window.
- Only one refund under this guarantee is permitted per customer/account.
What's Included in the Refund #
The guarantee covers the hosting plan fee you paid at signup. It does not cover:
- Domain name registrations or renewals (non-refundable once registered, per standard domain industry policy)
- Any third-party add-ons or premium plugins/themes purchased separately
- Custom one-time services such as migrations, if billed separately
How to Submit a Refund Request #
- Send an email to [email protected] with the subject line "Refund Request."
- Include your account email address, domain name, and purchase date.
- Optionally, let us know why you're requesting a refund — this feedback helps us improve.
Alternatively, start a live chat from any page on apexmanagedhosting.com and ask a support agent to initiate the refund process.
Processing Time #
Once your refund request is confirmed as eligible, please allow 5–10 business days for the funds to appear back on your original payment method.
What Happens to Your Account After a Refund #
Your hosting plan is cancelled and your website will be taken offline. Your site files and database are retained for a short grace period, after which they are permanently deleted. Any domain registered with your order remains yours and is unaffected by the refund.
Need Help? #
If you need further assistance, contact our support team at [email protected] or start a live chat from any page on apexmanagedhosting.com.
