If you’ve made a change to your website but it’s not showing up, the culprit is almost always caching. Here’s how to clear it at every level.
Why Caching Causes Stale Content #
Caching stores a saved snapshot of your pages so they load faster for visitors. This is great for performance but means recent changes can take a little while to appear. There are multiple layers of caching, so you may need to clear more than one.
Step 1: Clear Your WordPress Caching Plugin #
Many Apex-hosted sites use a caching plugin like WP Rocket, W3 Total Cache, or LiteSpeed Cache:
- Look for the plugin’s icon in the black admin toolbar at the top of your WordPress dashboard.
- Click it and select Clear Cache, Purge All Caches, or similar wording.
- Alternatively, go to Settings in the left-hand menu, find your caching plugin’s name, and click its Clear Cache button.
Step 2: Clear the Redis Object Cache #
If your plan includes Redis object caching:
- Log into my.apexmanagedhosting.com.
- Open Your Apex Managed Panel and go to the Performance or Caching section.
- Find the Redis Object Cache option and click Flush or Clear.
Step 3: Purge the CDN Cache #
If your site uses a CDN:
- In Your Apex Managed Panel, go to the Performance tab.
- Look for CDN Settings or Purge CDN Cache.
- Click Purge Cache. This can take a few minutes to fully propagate.
Step 4: Clear Your Browser Cache #
- Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) in your browser.
- Select “Cached images and files” and clear them.
- Reload your site, or try an incognito window to bypass your browser cache entirely.
When to Ask Apex Support for a Server-Level Cache Clear #
If you’ve cleared everything above and old content is still appearing, there may be a server-level cache requiring our team to clear manually. Contact support with your domain name and a description of the specific content that isn’t updating.
Need Help? #
If you need further assistance, contact our support team at [email protected] or start a live chat from any page on apexmanagedhosting.com.
