Do you actually apply the updates, or just tell me about them?
We apply them. Core, theme and plugin updates are applied by us, and a person checks the site afterwards. You are not sent a list of pending updates to work through yourself.
What happens if an update breaks my site?
We restore it. Every plan has automated backups plus a staging copy, so the fix is a rollback rather than an investigation. Restoring is a support request, not a billable project.
Can I choose where my site is hosted?
Yes. You pick from 44 locations across 29 countries, and static assets are served from an edge network in front of that. If you need a specific region committed in writing, ask us.
Is there a contract or a setup fee?
No setup fee and no tie-in. Plans are monthly, and annual billing gives you two months free on every plan.
What is the uptime commitment?
99.9%, guaranteed in your agreement. The infrastructure underneath is engineered for 99.999%, but the figure we hold ourselves to is the one written into the terms.
Can I move an existing site to you?
Yes. Send us the details of where it is now and we will tell you exactly what the move involves before you commit to anything.